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Terms and Conditions

Welcome to the Waterworld shop website, this site is owned and operated by Waterworld Leisure Ltd.

These terms of use, along with policies and guidelines located throughout the Waterworld shop website identify what users of the Waterworld shop website can expect from Waterworld Leisure Ltd, and what we expect from users.

By accessing any areas of the Waterworld shop website, users are deemed to have accepted these Terms of Use and other policies and guidelines identified throughout the Waterworld shop website.

These terms and conditions apply to use of the service and website.

In these terms and conditions ("the Terms"):"Agreement" means the Client's agreement to use the Services and pay the Charges subject to these Terms or as otherwise agreed in writing; "Charges" means's charges for the Services as agreed between the parties in writing from time to time; "Client" is the person to whom are providing the Services pursuant to these Terms; "Data" means the ticketing data resulting from the processing of transactions by (which may include sensitive personal data); "Intellectual Property" means any and all patents, copyrights (including future copyrights), design rights, trade marks, service marks, domain names, trade secrets, know-how, database rights, and all other intellectual property rights, whether registered or unregistered, and including applications for any of the foregoing and all rights of a similar nature which may exist anywhere in the world in or arising out of the business model, the Material, the Trade Mark or the provision of the Services. "Material" includes, in addition to a document in writing, the Data, databases, computer software (including the Software), designs, drawings, pictures or other images (whether still or moving), the Site, sounds or any other record of any information in any form; "Consumers" means individuals who have placed an order for products through the system; "Services" means the provision of the e-commerce services and Software, whereby (i) provides the services, by which persons can order merchandise electronically from the Client, where the payment is processed by a third party (ii) provides the Software to access the data collected; "Site" means 's web site from which the Services can be accessed; "Software" means's e-commerce sales, management and manipulation software which is made available for use by to the Client over the internet as part of the Services; "" means Waterworld Leisure Ltd (registered in England) whose registered office is Waterworld Leisure Ltd, Festival Park, Etruria, Hanley, Stoke on Trent, Staffordshire ST1 5PU ; and "Trade Mark" means the "Waterworld" unregistered trade mark and logo and any future registration of either of these marks or any similar mark or application for registration anywhere in the world.


To process your order, we will require your name, address, e-mail address, credit or debit card number and card expiry date. Without this information we are unable to process your request or notify you of acceptance of your order. A telephone number is also required so that we can contact you if there is a problem with your order. Unless you advise us otherwise, we may pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order. By subscribing to our mailing list, you will be sent notification of special offers, promotions and other correspondence from us via your email. This relates to marketing material from Waterworld Leisure Group and all its associated brands/companies. Even if you opt out of this, Waterworld Leisure Limited reserves the right to contact you about your order including requesting feedback on your purchase.


Our site uses secure server software to protect your information whenever you place an order or access your account information. We follow a strict security procedure as required under UK Data Protection Legislation (the Data Protection Act 1998) to protect the information that we store about you from unauthorised access. Access to customer account information is limited solely to those who need access for the performance of their job. We use full login and password controls on our sales control system. Confidentiality and database access controls are reviewed periodically and updated as required to further protect your personal data.


If you are unsure about your personal and account information that we hold in your name, please contact us, just call our Sales Team on 01782 205747. We will be only too pleased to review your file and update your records. You can contact us by email, phone or via the enquiry form at


If you prefer, your web browser software can be set to "not to accept cookies", you should be able to use our site perfectly well without cookies enabled. Although our cookies do not contain any personal information about you and are used only to determine your browser and user preferences for our site. This helps us to provide you with the service that you deserve as a valued customer.


Your use of our website signifies your consent to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined within this document. Any changes to our privacy policy will be posted on our web site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences


We only transmit the entire credit card number to the appropriate credit card company during the processing of your orders, and only the bank will ever hold your card details. It is vitally important that you to protect against unauthorised access to your password and to your computer. Always ensure that you always log off once you have finished using a shared computer.


Neither party shall be responsible to the other party in circumstances where some or all of the obligations under the Agreement cannot be performed due to circumstances outside the reasonable control of the defaulting party, including an Act of God, change in legislation, fire, explosion, flood, accident, strike, lockout or other industrial dispute, war, terrorist act, riot, civil commotion, failure of public power supplies, failure of communication facilities, default of suppliers or sub-contractors, closure of our facility due to government enforced lockdowns (e.g. during a pandemic) or the inability to secure computer processing facilities (including those of the necessary quality or security), obtain SMS text messaging services, obtain materials or supplies and, in all cases, the inability to do so except at increased prices (whether or not due to such causes). However, if such circumstances persist for more than 28 days, the non-defaulting party may terminate the Agreement and all charges due to up to the date of termination shall become due.


Our supplier quotes that 97.66% of their orders are shipped within 5 business days and more than 50% of their orders are shipped within 3 business days or fewer. As a result, for UK deliveries we estimate a delivery time of between 5-10 working days. This does not factor in if orders are placed on hold or the items ordered are out of stock, in such cases the delivery times may be longer than estimated above. Waterworld Leisure Ltd will not be held responsible for delays to delivery, as the above timeframes are only quoted as an estimate. 


We apologise if there are any issues with your product(s). Please contact us via email at as quickly as you can if you have any problems. Any misprinted or damaged items must be reported within 14 days of the date the product was delivered. For packages lost in transit, all claims must be submitted within 14 days of the estimated delivery date.


We do not offer refunds or returns for non-defective items.

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